We have moved all billing to our automated online billing system in order to provide you more reliable billing reminders, access to your plan information and renewal dates, and easy access to both credit card and PayPal payments. We also continue to accept payment by check or money order (US$ drawn from a US bank).

This is only a change of the billing system -- there is no change to your services or the charges for your account or how you use your email.

Please log in to online system to verify your information and complete your renewal payment. The billing system uses a different login than your email account. For your first login to the billing system, please reset your password by visiting our password recovery page:

http://www.prxy.com/password

You may use the second option "I know my email address..." with the Usermail.com address where you received your renewal invoice notification. You will receive an email back with your user name and a confirmation link. After visiting the link to confirm you requested a new password, you'll receive a second email with your temporary password. You'll change your password the first time you log in.

After you log in, please click "Edit Your Profile" in the menu on the left. Verify and update your information. If you'd like to allow us to provide password resets or billing info to an alternate address, please add it as a "Secondary Email Address." Click "Submit" at the bottom to save any updated information.

If someone else is responsible for payment of your account, you may give them the billing system login after you set the password, and they may update the profile with their contact information and email address.

If you are responsible for multiple accounts, please contact us and let us know which addresses you are responsible for, and we'll put them all in the same account as your own address. We'll also give you the option to prorate your renewals to shift them all to the same renewal date so you may complete this and future renewals with a single payment.

You'll see a yellow banner when you log in if you have invoices open and ready to pay. Please click the link on this yellow banner to see your invoices and make payments. You may pay by credit card, PayPal, or check (US$ drawn from a US bank, mailed to our PO Box).

You may make a one-time payment, or leave a credit card on file or purchase credits on our system to make these recurring payments automatically.

The new system lets you review your services and renewal dates, as well as invoices and payments going forward. After you log in, your account information is shown in the center of the web page. Click the "Recent Transactions" tab to see invoices and payments. At the bottom under "Package Information" click "View/Edit" next to "Email/Web hosting plans in your account" to see your Usermail.com service.

If you have any questions or have difficulty logging in to the new system, please contact us using our secure contact form.