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On this page: Status FAQ Contact Support Service Status:
You may need to refresh this page in your browser to see the latest statusJune 4, 2009 - 4:12pm PDT - The server upgrade is complete and mail flow should be back to normal. June 3, 2009 - Delays were caused by overloading of incoming mail gateway servers. Some messages are being told "try again later" which requires the sending server to retry. This is standard behavior, but the time to retry varies. An additional server is being added to the incoming cluster to meet demand. June 3, 2009 - We are pursuing mail delays through our incoming gateway servers. We are working to eliminate delays as soon as possible. Status older than two weeks is available on the Status Archive pageUsermail.com Blog for customers
Feel free to post your ideas, feature requests, tips for new users. Please visit http://imap.usermail.com/wordpress/ FAQ
I am nearing the end of my 30 day trial period. Where do I go to pay my $19.95 yearly fee? Please visit www.usermail.com/payment.htm How much space am I allowed? There is a soft limit of 500 megs for each account. What is the size limit on attachments? 15 megs How do I change my password? Please visit the account management area at http://www.usermail.com/myaccount.htm. What does Usermail do in order to prevent spam? Usermail.com has recently updated the spam filtering for usermail.com to an upgraded version of our Spamblock service. This service performs a number of different types of analysis to identify and filter spam and block viruses. For more information please see the Usermail Spamblock Support page. How do I setup Outlook Express? Please visit www.usermail.com/ie.htm for instructions. How do I setup Microsoft Outlook? Please visit www.usermail.com/outlook_2003.htm for instructions. Why am I getting an error when trying to send mail? There are a few ISP's that do not allow access to a third party SMTP server. Prodigy and many of the free ISP's are examples of this. If this is the case, you can use your ISP's SMTP server to send or configure your client to send over port 2525. When I try to log in to my account I get a "Password does not match" error, why? Make sure to use lower case letters for your username when logging in. For example if your account is Support@usermail.com, your username would be: support Keep in mind though that you password is Case Sensitive! How do I use RSS? Please see RSS email feed Customer Support
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