 |
  |
|
On this page: Status FAQ Contact Support Service Status:
We also maintain a central status page for issues that are not limited to Usermail.
You may need to refresh this page in your browser to see the latest status January 21, 2010 - Some domains on the usermail.net server were having mail rejected due to a corrupted valid recipients file caused by an update. The problem period was 4:15am PST to 7:10am PST for some domains, and to 7:40am PST for others. January 15, 2010 - Some users on the usermail.net server were having difficulty connecting with mobile phones (BlackBerry or iPhone reported). We traced this to a connection limit in place for IMAP SSL connections. This limit has been increased, and the limit errors are now longer occuring. November 26, 2009 - 7:55pm PST - We have detected intermittent latency (slow connections) impacting all mail and web services. Our network engineers are investigating. Usermail.com Blog for customers
Feel free to post your ideas, feature requests, tips for new users. Please visit http://imap.usermail.com/wordpress/ FAQ
I am nearing the end of my 30 day trial period. Where do I go to pay my $19.95 yearly fee? Please visit www.usermail.com/payment.htm How much space am I allowed? There is a soft limit of 500 megs for each account. What is the size limit on attachments? 15 megs How do I change my password? Please visit the account management area at http://www.usermail.com/myaccount.htm. What does Usermail do in order to prevent spam? Usermail.com has recently updated the spam filtering for usermail.com to an upgraded version of our Spamblock service. This service performs a number of different types of analysis to identify and filter spam and block viruses. For more information please see the Usermail Spamblock Support page. How do I setup Outlook Express? Please visit www.usermail.com/ie.htm for instructions. How do I setup Microsoft Outlook? Please visit www.usermail.com/outlook_2003.htm for instructions. Why am I getting an error when trying to send mail? There are a few ISP's that do not allow access to a third party SMTP server. Prodigy and many of the free ISP's are examples of this. If this is the case, you can use your ISP's SMTP server to send or configure your client to send over port 2525. When I try to log in to my account I get a "Password does not match" error, why? Make sure to use lower case letters for your username when logging in. For example if your account is Support@usermail.com, your username would be: support Keep in mind though that you password is Case Sensitive! How do I use RSS? Please see RSS email feed Customer Support
Please use this form for questions about service and/or your account. |
